The agreement between Wonderland Flowers and you when you visit our site or place an order. Plain English where possible.
Last updated: May 14, 2026 · Effective May 14, 2026
Welcome to Wonderland Flowers ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of wonderlandflowers.us and any orders placed through it. By using our site or ordering from us, you agree to these Terms.
You must be at least 18 years old and able to enter a legally binding contract. By ordering you confirm that the payment method belongs to you and that the delivery information you provide is accurate.
Placing an order is an offer to buy from us. We accept the offer when we (a) charge your payment method, and (b) send a confirmation email. Until then, we may decline any order for any reason, including pricing errors, product unavailability, suspected fraud, or delivery area limits.
If we reject your order after charging, we'll refund within 5 business days. You'll see the refund on your card in 5–10 business days depending on your bank.
Because flowers are perishable and seasonal, the exact stems shown in product photos may not be available. We reserve the right to substitute with flowers of equal or greater value, in the same color family and style, without prior notice.
If you have strong preferences (specific flower variety, no greenery, allergies), please:
For substitutions you specifically request that exceed the original order value, the difference will be charged separately.
Delivery terms are governed by our Delivery Policy, which forms part of these Terms.
Subscription orders (Petite, Standard, Statement) recur on the schedule you select at checkout. You can:
Subscriptions auto-renew at the price in effect on each renewal date. We'll email you at least 7 days before any price change.
If flowers arrive damaged or fail to last at least 5 days with proper care, contact us within 48 hours of delivery with photos. We'll re-deliver or refund at our discretion.
See Delivery Policy for our reattempt schedule and policy on recipient-refused deliveries.
All content on this site — including photographs, written content, logo, brand name "Wonderland Flowers," product names, and arrangements — is owned by us or our licensors. You may not reproduce, distribute, or create derivative works without our written permission. Limited personal-use permissions:
If you submit reviews, photos, or comments, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and share that content for marketing purposes. You confirm you have the right to grant this license.
You agree not to:
Violation of these terms may result in order cancellation, account termination, and legal action.
OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that any specific flower variety will be available on any given day, or that delivery will succeed in adverse weather, traffic emergencies, or other circumstances outside our control.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
This does not limit any liability that cannot be limited under California law.
You agree to indemnify and hold us harmless from claims arising out of your violation of these Terms, your violation of any law, or your use of our services in a manner not authorized by these Terms.
These Terms are governed by the laws of California, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California.
Before filing any legal action, we ask that you contact us first — most issues can be resolved informally within 14 days.
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after a change means you accept the new Terms.
If any part of these Terms is held unenforceable, the rest remains in effect.
Email: wonderlandflowers101@gmail.com
Phone: (818) 919-5393
Mail: Wonderland Flowers, 13131 Sherman Way, Suite 101, Los Angeles, CA 91605