Terms of Service

Last updated: May 14, 2026 · Effective May 14, 2026

Welcome to Wonderland Flowers ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of wonderlandflowers.us and any orders placed through it. By using our site or ordering from us, you agree to these Terms.

1. Who Can Order

You must be at least 18 years old and able to enter a legally binding contract. By ordering you confirm that the payment method belongs to you and that the delivery information you provide is accurate.

2. Orders & Acceptance

Placing an order is an offer to buy from us. We accept the offer when we (a) charge your payment method, and (b) send a confirmation email. Until then, we may decline any order for any reason, including pricing errors, product unavailability, suspected fraud, or delivery area limits.

If we reject your order after charging, we'll refund within 5 business days. You'll see the refund on your card in 5–10 business days depending on your bank.

3. Pricing & Payment

• All prices are in US dollars, exclusive of taxes and delivery fees unless otherwise stated.
• California sales tax (currently 9.5% in Los Angeles County) is added at checkout.
• We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through Stripe.
• Pricing is subject to change at any time. The price at order placement is the price you pay.

4. Substitution Policy

Because flowers are perishable and seasonal, the exact stems shown in product photos may not be available. We reserve the right to substitute with flowers of equal or greater value, in the same color family and style, without prior notice.

If you have strong preferences (specific flower variety, no greenery, allergies), please:

• Add a note at checkout, OR
• Call us at (818) 919-5393 within 30 minutes of placing the order

For substitutions you specifically request that exceed the original order value, the difference will be charged separately.

5. Delivery

Delivery terms are governed by our Delivery Policy, which forms part of these Terms.

6. Subscriptions

Subscription orders (Petite, Standard, Statement) recur on the schedule you select at checkout. You can:

• Pause or cancel anytime via the link in any subscription email — no questions asked
• Skip a delivery up to 48 hours before the scheduled date
• Change delivery address or palette via email — at least 5 days notice required

Subscriptions auto-renew at the price in effect on each renewal date. We'll email you at least 7 days before any price change.

7. Refunds & Cancellations

7.1 Standard one-time orders

• Before we begin arrangement — full refund (typically within 30 minutes of order)
• After arrangement starts, before dispatch — 50% refund
• After dispatch — no refund unless we made a delivery error

7.2 Quality issues

If flowers arrive damaged or fail to last at least 5 days with proper care, contact us within 48 hours of delivery with photos. We'll re-deliver or refund at our discretion.

7.3 Recipient not home / refused delivery

See Delivery Policy for our reattempt schedule and policy on recipient-refused deliveries.

8. Gift Cards

• Never expire
• Cannot be redeemed for cash except where required by law
• Non-refundable once delivered, except where required by law
• If lost or stolen, contact us — we may be able to reissue with the original purchase confirmation

9. Intellectual Property

All content on this site — including photographs, written content, logo, brand name "Wonderland Flowers," product names, and arrangements — is owned by us or our licensors. You may not reproduce, distribute, or create derivative works without our written permission. Limited personal-use permissions:

• You may share photos of arrangements you ordered on personal social media
• You may not use our content for commercial purposes
• Press, editorial, and brand collaboration inquiries: see our Press page

10. User Content

If you submit reviews, photos, or comments, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and share that content for marketing purposes. You confirm you have the right to grant this license.

11. Acceptable Use

You agree not to:

• Use the site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Submit fraudulent payment information
• Send gifts intended to harass, threaten, or stalk the recipient
• Scrape or copy our content for republication

Violation of these terms may result in order cancellation, account termination, and legal action.

12. Disclaimers

OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that any specific flower variety will be available on any given day, or that delivery will succeed in adverse weather, traffic emergencies, or other circumstances outside our control.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

This does not limit any liability that cannot be limited under California law.

14. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your violation of these Terms, your violation of any law, or your use of our services in a manner not authorized by these Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of California, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California.

Before filing any legal action, we ask that you contact us first — most issues can be resolved informally within 14 days.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after a change means you accept the new Terms.

17. Severability

If any part of these Terms is held unenforceable, the rest remains in effect.

18. Contact Us

Email: wonderlandflowers101@gmail.com
Phone: (818) 919-5393
Mail: Wonderland Flowers, 13131 Sherman Way, Suite 101, Los Angeles, CA 91605